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I'm a great place to add more information about your product, such as sizing, material, care, and cleaning instructions. This is also a great space to highlight what makes this product special and how your customers can benefit from this item.

Due to the nature of our products, all sales are final.

For health and safety reasons, we do not accept returns, exchanges, or refunds on any hygiene or personal care products once they have been opened or used.

A return will only be considered if the item is unopened, unused, and in its original sealed packaging. Approved returns must be received in resalable condition.

If your order arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery. We reserve the right to request photos or additional information to process your request.

Rooted & True reserves the right to refuse any return that does not meet these conditions.

Rooted & True currently ships within the United States.

Shipping Carriers

We ship orders using the United States Postal Service (USPS).

Processing Time

Orders are processed within 2–5 business days after payment is received, excluding weekends and holidays. Processing times may vary during high-volume periods, promotions, or special campaigns.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on order size, weight, destination, and selected carrier. Estimated delivery times provided at checkout are estimates only and are not guaranteed.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Shipping Delays

Rooted & True is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Rooted & True is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

Lost, Stolen, or Damaged Packages

Rooted & True is not responsible for lost or stolen packages once marked as delivered by the carrier.If your order arrives damaged, you must contact us within 7 days of delivery and provide photos of the damaged item and packaging to initiate a review.

Returned Shipments

Packages returned due to incorrect addresses, refused delivery, or failure to collect may be subject to additional shipping and handling fees to reship the order.